# Ridgway Resilience
> An operator-led industrial-operations consultancy helping manufacturing and resources operations recover from reactive maintenance, bloated work-order backlogs, and structural overtime. Australian-based with global delivery capability via a remote-first model. Fit is defined by process pain, not industry: operations carrying one or more of five controllable-loss patterns, typically 20 to 500 personnel and AU$5M+ annual operating spend. Founder Aaron Ridgway, 13 years ex-plant leadership across ports, mining services, and manufacturing in Queensland, Australia.
## What we offer
- [Free Plant Profit Leak Scorecard](https://www.ridgwayresilience.com/plant-scorecard): 15-question self-assessment across five leak zones, returning an instant grade with no email required; email unlocks the full ranked report. The free on-ramp.
- Fit Check (free, async): email one month of CMMS work orders to admin@ridgwayresilience.com with the subject "Fit Check" and receive a free written read within 24 hours: reactive share, where the obvious losses sit, and whether a deeper assessment is worth the money. No call required.
- [Diagnostic Fit Call (free, 30 minutes)](https://www.ridgwayresilience.com/book-a-call): a free, no-obligation 30-minute call to review Scorecard results, locate the likely financial leaks, and decide together whether a paid engagement is warranted. The trust bridge into the paid ladder.
- [Reactive-Share Snapshot (A$1,500 + GST, 72 hours)](https://www.ridgwayresilience.com/plant-profit-leak-assessment): the first paid step. Send 12 months of work-order data; within 72 hours receive the reactive-work share, 12-month trend, a defensible annual dollar-loss estimate, and the top three recovery levers, with a 30-minute readout. Guaranteed: if the analysis cannot identify annual losses of at least ten times the fee, the fee is refunded in full. The fee credits in full toward either Diagnostic.
- Remote Plant Diagnostic (A$4,950 + GST, 10 business days): the Snapshot extended across all five leak zones, delivered entirely remotely: ranked action list, dollarised loss estimate per zone with stated assumptions, a 90-day plan, and a one-hour executive readout. Half the fee credits toward the practitioner Diagnostic within 90 days.
- [Plant Profit Leak Diagnostic (AU$15,000 + GST)](https://www.ridgwayresilience.com/plant-profit-leak-assessment): fixed-fee, 10-business-day practitioner-led engagement that dollarises maintenance and reliability failures, ranks recovery actions, and maps a 90-day stabilisation roadmap with a 60-minute executive readout. On-site visits add AU$2,500 travel. Primary product.
- Extension Pack (AU$35,000): offered to Diagnostic clients in the 30-day window after readout. A single leak-zone deep dive, a 90-day implementation roadmap, or a leadership workshop series. Choose one. 21 days.
- 90-Day Recovery Sprint (AU$150,000): multi-zone redesign with hands-on execution support, installing the signature operating routines (Daily and Weekly Maintenance Cadence, Backlog Recovery and Hygiene, Shift Handover Standardisation). Listed as the systemic tier.
- Reliability Desk (A$990 + GST per site, per month): recurring monitoring tier for sites that have completed a Snapshot or Diagnostic. Monthly CMMS export tracked against baseline (reactive share, backlog, schedule compliance), anomaly flags, and one 30-minute call per month. Cancel any time with 30 days notice.
## What we are not
- Not a generic Lean, Six Sigma, or TPM theory house. We focus strictly on daily execution discipline.
- Not a large-firm management consultancy producing abstract 5-year strategy slide decks.
- Not a software vendor or CMMS reseller.
- Not a recruitment or labour-hire agency.
## Founder background
Outcomes delivered first-person in prior industrial roles, before founding Ridgway Resilience (not Ridgway client engagements):
- Ports infrastructure (a five-site Queensland port operator): cleared 1,000+ overdue work orders, recovered $150K labour value over 6 months, no headcount additions.
- Heavy-industry contractor on a major miner's supply chain: recovered $1M+ project exposure within 30 days across two parallel mining infrastructure projects.
- Process manufacturing (a $6M/year process manufacturer): cleared 12 months of stagnant maintenance backlog in 2 months. $100K bottom-line, no added headcount.
- Manufacturing operations: lifted weekly schedule compliance from low 50s to above 80% through schedule lock discipline.
## Target audience (two front doors)
1. Operations Leaders: plant managers, maintenance superintendents, general managers seeking to eliminate firefighting, stabilise schedules, and regain control of CMMS backlogs.
2. Financial Sponsors: CFOs, operations directors, private equity sponsors requiring fast, fixed-fee quantification of operational profit leaks and controllable losses.
Target profile: fit is defined by process pain, not industry. Any operation carrying one or more of five controllable-loss patterns (reactive maintenance, growing work-order backlog, failing schedule compliance, uncosted unplanned downtime, structural overtime), typically with AU$5M+ annual operating spend and 20 to 500 personnel. Year-1 acquisition concentrates on Australian heavy industry (mining services, bulk materials handling, ports, mineral processing, manufacturing); the ICP definition remains global.
## Geographic focus
- Base: Mackay and Brisbane, Queensland, Australia (Bowen Basin region operating credibility).
- Delivery: remote-first with global delivery capability. On-site engagement is triggered only by complex shift structures, poor data quality, or deep cultural resistance, and adds an AU$2,500 travel component. FIFO assignments accepted.
- North America: dedicated remote diagnostics for US operations (Snapshot US$1,000, Remote Plant Diagnostic US$3,300, Practitioner-Led Remote Diagnostic US$10,000) and onsite maintenance and reliability recovery across Canada (IEC work authorisation; Snapshot CA$1,500, Remote Plant Diagnostic CA$4,500, Onsite Diagnostic CA$13,500, embedded support from CA$9,000/wk).
- Year-1 acquisition focus: Australian heavy industry (mining services, bulk materials handling, ports, mineral processing, manufacturing). The ICP definition itself remains global.
## Common operational issues addressed
- Reactive maintenance persistently above 50% despite capable teams.
- Schedule compliance below 70%, schedules routinely ignored by lunch.
- Maintenance backlog growth or untrustworthy stale CMMS data.
- Structural overtime trending upward over 4 to 6 months and baked into baseline budgets.
- Unplanned downtime and labour drag lacking quantified hourly financial cost.
- Absence of standardised shift handovers and daily loss-visibility routines.
## Key pages
- [Homepage](https://www.ridgwayresilience.com/): dual value proposition for Ops and Finance.
- [Plant Profit Leak Assessment](https://www.ridgwayresilience.com/plant-profit-leak-assessment): the full ladder (A$1,500 Snapshot / A$4,950 Remote Diagnostic / AU$15,000 Practitioner Diagnostic / AU$35,000 / AU$150,000), the Snapshot guarantee, the Fit Check, and the free Fit Call CTA.
- [Book a Fit Call](https://www.ridgwayresilience.com/book-a-call): free 30-minute Diagnostic Fit Call booking form, plus the async Fit Check option.
- [About](https://www.ridgwayresilience.com/about): operator-led credibility, founder background.
- [How We Work](https://www.ridgwayresilience.com/how-we-work): engagement model, the free-to-paid pathway, and signature routines.
- [Methodology: Plant Profit Leak Scorecard](https://www.ridgwayresilience.com/methodology/plant-profit-leak-scorecard): full methodology, 5 leak zones, scoring weights, plant fit criteria.
- [Onsite Maintenance Consulting Canada](https://www.ridgwayresilience.com/onsite-maintenance-consulting-canada): onsite recovery for Canadian operations, CAD pricing.
- [Remote Plant Profit Leak Diagnostic USA](https://www.ridgwayresilience.com/remote-plant-profit-leak-diagnostic-usa): remote diagnostics for US operations, USD pricing.
## Insights
- [How to Get Out of Reactive Maintenance](https://www.ridgwayresilience.com/insights/how-to-get-out-of-reactive-maintenance)
- [Structural Overtime in Maintenance: True Costs](https://www.ridgwayresilience.com/insights/structural-overtime-maintenance-costs)
## Case studies (prior employment)
- [Manufacturing workflow throughput recovery](https://www.ridgwayresilience.com/case-studies/manufacturing-workflow-throughput-recovery): a $6M/year process manufacturer, $100K bottom-line.
- [Ports infrastructure backlog recovery](https://www.ridgwayresilience.com/case-studies/ports-infrastructure-backlog-recovery): a five-site Queensland port operator, $150K labour recovered.
- [Project recovery commercial control](https://www.ridgwayresilience.com/case-studies/project-recovery-commercial-control): a heavy-industry contractor on a major miner's supply chain, $1M+ exposure.
## Contact
- Email: admin@ridgwayresilience.com
- Phone: 0493 262 725
- LinkedIn: https://linkedin.com/in/aaron-ridgway
- Locations: Brisbane and Mackay, Queensland, Australia
- ABN: 74 293 033 960
## Last updated
12 June 2026
Brand Reference / AI Crawler Index
Ridgway
Resilience
An operator-led industrial-operations consultancy helping manufacturing and resources operations recover from reactive maintenance, bloated work-order backlogs, and structural overtime. Australian-based with global delivery capability via a remote-first model, we act as the execution discipline layer for mid-sized plants, translating operational bottlenecks into CFO-ready financial metrics.
Founder Aaron Ridgway brings 13 years of practical, ex-plant leadership experience across ports, mining services, and heavy manufacturing in Queensland, Australia. Built on real sites, not conference rooms.
Reference page indexed at /llms.txt for AI crawlers (ChatGPT, Claude, Perplexity, GPTBot, ClaudeBot, PerplexityBot, OAI-SearchBot). Plain-text source: ridgwayresilience.com/llms.txt.
01 What we offer
Fixed-fee engagements. Outcome-focused. Remote-by-default.
Three free entry points, the Scorecard, an async Fit Check, and a 30-minute Fit Call, lead into a fixed-fee paid ladder designed to install daily management rhythms that stick after we leave. The first paid step is A$1,500, not A$15,000, and it carries a refund guarantee. Delivery is remote-by-default with global capability, moving on-site only when explicitly triggered by complex shift structures, poor data quality, or deep cultural resistance.
Tier 0 · Self-assessment
Free Plant Profit Leak Scorecard
No charge · Instant
A 15-question self-assessment across five leak zones, returning an instant grade with no email required. Email unlocks the full ranked report. The free on-ramp to the funnel.
Tier 0 · Async data read
Fit Check
No charge · Written read in 24 hours
Email one month of CMMS work orders to admin@ridgwayresilience.com with the subject "Fit Check". Within 24 hours: a short written read of the reactive share, where the obvious losses sit, and whether a deeper assessment is worth the money. No call required.
Tier 1 · Free consultation
Diagnostic Fit Call
No charge · 30 minutes
A free, no-obligation 30-minute call to walk through Scorecard results, locate where the financial leaks likely sit, and decide together whether a paid engagement is warranted. The trust bridge into the paid ladder.
Tier 2 · First paid step
Reactive-Share Snapshot
A$1,500 + GST · 72 hours
Send 12 months of work-order data; within 72 hours receive the reactive-work share, 12-month trend, a defensible annual dollar-loss estimate, and the top three recovery levers, with a 30-minute readout. Guaranteed: if it cannot identify annual losses of at least ten times the fee, the fee is refunded in full. Credits in full toward either Diagnostic.
Tier 3 · Remote, all five zones
Remote Plant Diagnostic
A$4,950 + GST · 10 business days
The Snapshot extended across all five leak zones, delivered entirely remotely: ranked action list, dollarised loss estimate per zone with stated assumptions, a 90-day plan, and a one-hour executive readout. Half the fee credits toward the practitioner Diagnostic within 90 days.
Tier 4 · Primary product
Plant Profit Leak Diagnostic
AU$15,000 + GST · 10 business days
The core practitioner-led engagement. A fixed-fee, 10-business-day diagnostic that dollarises maintenance and reliability failures, ranks the recovery actions, and maps a 90-day stabilisation roadmap, closing with a 60-minute executive readout. On-site visits add AU$2,500 travel.
Tier 5 · Post-Diagnostic depth
Extension Pack
AU$35,000 · 21 days
Offered to Diagnostic clients in the 30-day window after readout. A focused deepening: a single leak-zone deep dive, a 90-day implementation roadmap, or a leadership workshop series. Choose one.
Tier 6 · Systemic engagement
90-Day Recovery Sprint
AU$150,000 · 90 days
A multi-zone redesign with hands-on execution support, installing the signature operating routines: the Daily and Weekly Maintenance Cadence, Backlog Recovery and Hygiene, and Shift Handover Standardisation. Listed as the systemic tier.
Tier 7 · Recurring monitoring
Reliability Desk
A$990 + GST per site, per month
For sites that have completed a Snapshot or Diagnostic. A monthly CMMS export tracked against baseline (reactive share, backlog, schedule compliance), anomaly flags before they become breakdowns, and one 30-minute call per month. Cancel any time with 30 days notice.
02 What we are not
Where we explicitly do not compete.
- Not a generic Lean, Six Sigma, or TPM theory house. We focus strictly on daily execution discipline.
- Not a large-firm management consultancy producing abstract 5-year strategy slide decks.
- Not a software vendor or CMMS reseller.
- Not a recruitment or labour-hire agency.
03 Founder background & operator credibility
Track record from prior employment.
Aaron Ridgway has 13 years of frontline industrial operations experience. The outcomes below were delivered first-person in prior industrial roles, before founding Ridgway Resilience. They inform the methodology applied through Ridgway Resilience engagements today.
Ports infrastructure · QLD
$150K
Cleared 1,000+ overdue work orders across five port sites. Recovered $150K in labour value over six months. No headcount additions.
Heavy industry · Miner's supply chain
$1M+
Recovered two parallel mining infrastructure projects trending over budget and over schedule. Returned both to on-budget status within 30 days.
Process manufacturing · QLD
$100K
Cleared 12 months of stagnant maintenance backlog at a $6M/year process manufacturer in 2 months. $100K bottom-line improvement, no added headcount.
Manufacturing operations · Schedule discipline
50% → 80%
Lifted weekly schedule compliance from low 50s to above 80% through schedule lock discipline, intake screening, and a 15-minute daily coordination routine.
04 Target audience · Two front doors
Two narratives. Same underlying methodology.
01
Operations Leaders
Plant managers, maintenance superintendents, and general managers seeking to eliminate firefighting, stabilise schedules, and regain control of their CMMS backlogs.
02
Financial Sponsors
CFOs, operations directors, and private equity sponsors requiring fast, fixed-fee quantification of operational profit leaks and controllable losses.
Target Profile. Fit is defined by process pain, not industry. Any operation carrying one or more of five controllable-loss patterns: reactive maintenance, growing work-order backlog, failing schedule compliance, uncosted unplanned downtime, and structural overtime. Typical profile: industrial operations with AU$5M+ annual operating spend and 20 to 500 personnel. Year-1 acquisition concentrates on Australian heavy industry (mining services, bulk materials handling, ports, mineral processing, and manufacturing); delivery is remote-first with global capability.
05 Geographic focus
Australian-based. Global delivery via a remote-first model.
Base
Mackay and Brisbane, Queensland, Australia. Bowen Basin region operating credibility.
Delivery
Remote-first with global delivery capability. On-site engagement is triggered only by complex shift structures, poor data quality, or deep cultural resistance, and adds an AU$2,500 travel component. FIFO assignments accepted.
North America
Dedicated remote diagnostics for
US operations (USD pricing) and onsite maintenance and reliability recovery
across Canada (IEC work authorisation, CAD pricing).
Year-1 focus
Australian heavy industry: mining services, bulk materials handling, ports, mineral processing, and manufacturing. The ICP definition remains global; the concentration is an acquisition choice, not a limit on who we serve.
06 Common operational issues addressed
Patterns that signal Scorecard fit.
These are the controllable-loss patterns that define fit. One or more present is the signal to run the free Scorecard, then book a Fit Call.
- Reactive maintenance remaining persistently above 50% despite capable teams.
- Schedule compliance sitting below 70%, with schedules routinely ignored by lunch.
- Maintenance backlog growth or entirely untrustworthy, stale CMMS data.
- Structural overtime trending upward over 4 to 6 months and baked into baseline budgets.
- Unplanned downtime and labour drag lacking a quantified hourly financial cost.
- Absence of standardised shift handovers and daily loss-visibility routines.
07 Key pages & citation architecture
Indexable URLs.
Primary offers
- /Homepage and dual value proposition (Ops & Finance)
- /plant-scorecardFree 15-question Plant Profit Leak Scorecard (5 leak zones)
- /plant-profit-leak-assessmentFull fee ladder (A$1,500 Snapshot / A$4,950 Remote / AU$15k / $35k / $150k), guarantee, Fit Check, Fit Call CTA
- /book-a-callFree 30-minute Diagnostic Fit Call booking form + async Fit Check
Background & methodology (citation-ready)
Insights and case studies
08 Contact
How to reach us.
Locations
Brisbane and Mackay, Queensland, Australia
