These terms apply to business-to-business engagements. Nothing in this policy limits any rights you may have under the Australian Consumer Law (ACL) that cannot be excluded by contract.

Payment is required in full prior to kickoff. Due to the time-intensive and custom nature of diagnostic work, fees are non-refundable once work has commenced. If Ridgway Resilience is unable to commence the engagement due to circumstances within our control, a full refund will be issued within 10 business days.

A 50% deposit is required at project commencement. The remaining 50% is due at the Day 30–45 milestone or as specified in the Statement of Work. The deposit is non-refundable once kickoff has occurred and work has commenced. The final payment becomes due regardless of whether the client has reviewed or accepted interim deliverables, provided work has been delivered within the agreed scope.

Retainer agreements require 30 days written notice to cancel. Fees paid for the current billing month are non-refundable. No partial-month refunds are issued. Notice must be submitted in writing to admin@ridgwayresilience.com.

Any work outside the agreed scope requires a written change order agreed by both parties before the additional work commences. Fees for change orders are quoted separately and are payable on the same terms as the original engagement. No refunds are issued for work delivered within the agreed scope.

If Ridgway Resilience fails to deliver agreed services due to circumstances within our control, we will, at our election, re-perform the affected services or issue a proportional refund for the undelivered portion.

For any queries regarding this policy, contact admin@ridgwayresilience.com. We aim to respond within 2 business days.