Return Policy

The Reactive-Share Snapshot is sold with a money-back guarantee: if the delivered Snapshot report does not identify quantified, controllable annual losses of at least ten times the fee paid, calculated from the client's own data using assumptions stated in the report, the full fee will be refunded on written request made within 14 days of delivery. Refund is the sole and exclusive remedy under this guarantee. For the Snapshot only, this guarantee prevails over the non-refundable terms in the Diagnostic Assessments section above. The guarantee applies once per site and does not apply where the client has not supplied the agreed minimum data set.

A 50% deposit is required at project commencement. The remaining 50% is due at the Day 30 to 45 milestone or as specified in the Statement of Work. The deposit is non-refundable once kickoff has occurred and work has commenced. The final payment becomes due regardless of whether the client has reviewed or accepted interim deliverables, provided work has been delivered within the agreed scope.

Retainer agreements require 30 days written notice to cancel. Fees paid for the current billing month are non-refundable. No partial-month refunds are issued. Notice must be submitted in writing to admin@ridgwayresilience.com.

Any work outside the agreed scope requires a written change order agreed by both parties before the additional work commences. Fees for change orders are quoted separately and are payable on the same terms as the original engagement. No refunds are issued for work delivered within the agreed scope.

If Ridgway Resilience fails to deliver agreed services due to circumstances within our control, we will, at our election, re-perform the affected services or issue a proportional refund for the undelivered portion.